物流政策
Shipping Policy
Thank you for shopping with https://www.sussiland.com. We are delighted to serve customers worldwide. Please review the following shipping details and policies for your order.
Order Processing Time
- Orders are typically processed within 24 hours of order confirmation and payment.
- Orders placed on weekends or holidays may experience slight delays.
- Our warehouse operates Monday to Friday during standard business hours (excluding public holidays).
Shipping Cost & Transit Time
| Country/Region | Delivery Time (Business Days) | Shipping Cost | Courier |
|---|---|---|---|
| Worldwide | 7-15 Days | Free Shipping | Standard Shipping |
| Worldwide | 2-3 Days | $50 | DHL Express Shipping |
Total Delivery Time = Processing Time + Shipping Time
Please note: Delivery times may vary depending on your location and unforeseen
delays (e.g., customs processing or public holidays).
Tracking Your Order
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
- The tracking number will be active within 24 hours, but updates may take 48 to 72 hours during holidays or high-demand periods.
- If you encounter any issues tracking your order, please contact us at support@sussiland.com, and we will resolve the issue within 48 hours.
Delivery Delays
International shipping might experience delays due to factors beyond our control (e.g., customs, weather, etc). If your order exceeds the expected delivery time, please contact us via email at support@sussiland.com, and we will coordinate with the courier to address the issue promptly.
Order Cancellations
- Orders can be canceled if requested before the parcel is shipped out. A full refund will be issued.
- Once the order has been shipped, cancellations are no longer possible.
Customs Duties and Taxes
- In rare cases, customs authorities in your country may charge duties or taxes.
- These charges are the responsibility of the customer and are not controlled by Sussi.
- Please contact your local customs office for detailed information about any additional fees that may apply.
Need Assistance?
Email:
support@sussiland.com
Phone:
+1 (857) 309-5999
Address: JTAGEN TRADING LIMITED [UNITS A & B 15/F NEICH,
128 Gloucester Road, Wan Chai, HK]
Thank you for choosing Sussi. We appreciate your understanding and continued support!
